Privacy Policy

We at Aotea New Zealand Online Limited take maximum precautions to protect your information. Protecting your personal information is very important to us. We apply state of the art technological measures relating to best practice in electronic retailing to protect against loss, alteration or unauthorised third party access to customer information.

We use a secure server and Secure Socket Layer (SSL) data transmission to encrypt all customer information. An SSL Certificate or "SecureCertificate" is an electronic document stored on our website that enables encrypted "Secure SocketLayer" (SSL) communication. When you enter a secure area of ​​our website, such as the "My Account" section or checkout, you will notice in your browser's status bar that a padlock is turned on. In the address bar, an "s" will be added to "http" to indicate data encryption, meaning that any personal data entered on our website cannot be intercepted or read by unauthorized third parties.

The servers on which we collect and store your personal information are kept in a secure environment similar to that of a bank. Information collected on Aotea New Zealand websites will not be disclosed to third parties under any circumstances.

If you use one of our order forms, we only request the minimum amount of information necessary to process your order. This information is used for shipping and billing purposes and to complete your order. If we have any trouble processing your order, this information will be used to contact you.

You can change your personal information, such as your delivery and billing address details and newsletter subscriber details, at any time by logging in to "My Account". If you require assistance from our customer service staff, please update the personal data you have provided to us. You can also do this via our contact form.

Statistics collection

Aotea New Zealand may collect non-identifying statistical information about the pages you visit on our site. We may also conduct customer surveys to improve our service, increase customer satisfaction and gather purchasing and demographic information. No identifiable information is requested.

If you have any questions about the personal information we collect online or Aotea New Zealand's privacy policy, please email or write to us.

Customer Service: Aotea New Zealand Online Limited PO Box 106172 Auckland, New Zealand

IP address

Your IP address may be used incidentally to help diagnose problems with our server or for administrative purposes. IP addresses are used to gather broad demographic data about customer traffic patterns and site usage. This information is used internally only and to develop our website to enhance your online experience.

cookie

A cookie is a small text file containing information that is sent by a web server and stored by your web browser so it can be read back when you return to the site. This feature helps enable your web browser to remember certain information such as your user ID, items in your shopping cart, and other customizations when you return to the website after a few days or weeks, by matching the cookie on your computer with a corresponding cookie in a database.

Cookies are used by many websites on the Internet and are very useful in improving the functionality of websites and the user's online experience. Cookies cannot carry viruses or install malware on your computer.

We believe it is our responsibility to provide transparency about the cookies we use on Aotea New Zealand websites, so you can see what data we record and why we record it. The cookies we use are:

• front end
• PHPSESSID

If you want to control or delete cookies on your computer, you can do so through your web browser's privacy settings. Please be aware that disabling cookies may degrade your online browsing experience. To learn more about how to change your cookie settings in your browser, click here.

Policy Updates

We may update our security and privacy policy from time to time. Amendments to this policy will be posted on this page.